JDs Hometown Appliance

General Terms and Conditions of Service
If you contract with JDs Hometown Service to do work for you (the “Customer”), the following terms and conditions (“General Terms and Conditions of Service”) will apply to the services we perform and the spare part or other goods we provide. It is your responsibility to familiarize yourself with these General Terms and Conditions of Service, prior to allowing our technician to commence work. Allowing our technician to commence service constitutes acceptance of all terms and conditions detailed herein.

NON-REFUNDABLE DIAGNOSTIC FEE

We charge a non-refundable service fee (the “Diagnostic Fee”) for all non-warranty visits to the Customer’s residence or business. The Diagnostic Fee will be quoted to you prior to our visit. The fee covers costs incurred by us for travel and the performance of diagnostic services by a trained JDs Hometown Appliance Service technician. By accepting the Service Order, you acknowledge and agree to a) to pay the Diagnostic Fee in full whether JDs Hometown Appliance Service performs recommended repairs or not; and b) that the Diagnostic Fee will be credited toward the cost to repair in the event that Customer agrees to have JDs Hometown Appliance perform the recommended repair or replacement.

APPLIANCES UNDER WARRANTY 

Appliances covered under warranty are only covered if it’s a true mechanical or electrical issue with the appliance. In any event, It’s a non-covered issue with your appliance you agree and will be responsible for the service call. repair or adjustment made by the technician.

Some examples of issues not covered.  Revered pipes. Leaking pipes.  no issue found. No house pressure .hard water, etc.

ESTIMATE

The estimate section of the Service Order summarizes the costs for the parts and service we estimate are required to repair your appliance(s) (the “Price Quote”). By accepting the Service Order, you acknowledge that you agree to the terms of the Price Quote and the agreed upon scope of work. Sales tax is included in the Price Quote.

PAYMENT TERMS AND COLLECTION COSTS

Payment is due and will be collected upon completion of the services unless we agree otherwise specifically in writing. Payment may be made by check or credit card. Any dishonored check or bank draft will be charged a processing fee of $30.00. You agree to pay all expenses incurred by JDs Hometown Appliance for the collection of any unpaid amounts including, but not limited to all attorney’s fees, filing fees and costs. Past due amounts shall bear interest at the annual rate of 18%, or the maximum otherwise allowed by law, whichever is less.

LIMITED WARRANTY

For repairs, parts, and service provided by us, we warrant to you that the repairs, parts and service we provide to you will be free from defects in material and workmanship. The duration of this warranty is thirty (30) days from as applicable (i) the date of your receipt of the part, or (ii) the date of repair or service. If during this thirty-day period you discover a defect in the repairs, parts or service you must promptly notify us in writing.  JDs Hometown Appliance’s obligation for defective parts and/or workmanship, and Customer’s exclusive remedy, shall be limited, at JDs Hometown Appliance’s option, to the replacement of any defective parts or workmanship or the refund of amounts paid by Customer for said the service and parts. All warranty claims are subject to inspection and approval by JDs Hometown Appliance.

The foregoing warranties do not apply in any manner to the following: a) repair or replacement of any appliances used for any commercial or industrial application; b) cosmetic or non-functional parts, including but not limited to glass, trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners and shelves; c) plumbing supply water lines to any appliance, whether replaced or recommended for replacement by JDs Hometown Appliance repair of any appliance that has been moved from the location at which it was originally repaired or installed by JDs Hometown Appliance or e) repairs on appliances for which parts are no longer available from the original manufacturer. Additionally, JDs Hometown Appliance shall be under no legal obligation to honor any warranty set forth herein unless Customer has paid all amounts owed under the applicable Price Quote.

THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES EXTEND ONLY TO CUSTOMER.